Channels
Set up and manage the channels guests reach you on — WhatsApp, RCS, SMS and email.
- Connect WhatsAppViqal talks to guests on the channels they already use — WhatsApp as the primary channel, with RCS, SMS and email as automatic fallbacks. WhatsApp runs on the official WhatsApp Business Platform through a WhatsApp Business Account (WABA), which you set up from your Viqal dashboard.
- Verify your Meta Business Account
- Check your WhatsApp Business Account (WABA)
- Get the blue tick on WhatsAppApply for WhatsApp's Official Business Account badge — requirements, how to apply, and messaging tiers.
- Channel delivery settingsControl the fallback order, channel capabilities, and SMS fallback.