Help Center

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Guides for setting up Viqal, automating guest messaging, and running your team inbox.

Get set up and sending — connect your property, channels and team.

Reach out to guests automatically — Guest Journeys, Campaigns, and the Templates they use.

How the AI replies to incoming guest messages — answers, escalation, and active/paused states.

Handle live conversations yourself — replies, handovers, and what the AI does for you.

Set up offers and upsells, and send them to guests at the right moment.

Configure your property — rooms, amenities, policies, languages, variables, and the knowledge your AI draws on.

Manage guest profiles, stay context, and the data Viqal uses to personalise messages.

Set up and manage the channels guests reach you on — WhatsApp, RCS, SMS and email.

Run the account — team, billing, channel delivery and logs.

Automate specific workflows and use cases

What Contacts is, where contacts come from, adding them, the profile, and archiving or removing.