Help Center

Improved

Fixed

viqal

In Review

Planned

In Progress

Completed

Rejected

High Priority

Low Priority

Backlog

Next up

Done

Main Roadmap

Hey {name|there}! 👋

Guides for setting up Viqal, automating guest messaging, and running your team inbox.

Viqal homepage

Book a demo

Changelog

How can we help?

Get set up and sending — connect your property, channels and team.

Getting Started

Reach out to guests automatically — Guest Journeys, Campaigns, and the Templates they use.

Messaging Automation

How the AI replies to incoming guest messages — answers, escalation, and active/paused states.

Your AI Concierge

Handle live conversations yourself — replies, handovers, and what the AI does for you.

Team Inbox

Set up offers and upsells, and send them to guests at the right moment.

Offers & Upsells

Configure your property — rooms, amenities, policies, languages, variables, and the knowledge your AI draws on.

Property Setup

Manage guest profiles, stay context, and the data Viqal uses to personalise messages.

Guests & Contacts

Set up and manage the channels guests reach you on — WhatsApp, RCS, SMS and email.

Channels

Run the account — team, billing, channel delivery and logs.

Account & Admin

Automate specific workflows and use cases

Use cases

Bram Haenraets

You can invite colleagues to your Viqal account so they can help handle guest conversations, set things up, or manage the workspace. Each person gets their own login, and you decide how much access they have. This article shows you how to invite someone and what each role can do.